The line i dont understand to avoid getting things done .

Consultant who dont understand how to speak answer the call how hard is it to understand when they make mistakes. I ordered a handset from vodacom online through the number 082135 whereby i was directed to an upgrade consultant whereby my handset was supposed to be delivered to my workplace.On the 9/12/2024 i call a call from q courier saying he left the phone in alberton.I have been phoning from the 9/12/2024 to find out about the delivery an sms was sent in the interim to notify me to expect the handset on the 10/12/2024 between 8 and 5 pm.The delivery was not made everday ive been phoning speaking to a consult explaining what happened and no delivery was made. On the 13/12/2024 i spoke to Tina done the verification proccess and im explianing the situation to her over and over she bluntly tells me she dont understand , the voice recording csn be listened to to see if she can just blunty dont understand or just has that work ethic of not getting things done by saying she dont understand.the conversation frustrated me because i cant keep saying the same thing and the person says she dont understand.