1 reviews | Active since Jul 2023
The lies just dont stop
I had a vodacom contract for 2 years with 35 gb for R250.. when the contract ended vodacom rewards called me in feb 2023 to tell me that they are changing my contract to 50 gb because i am such a good client of them.. i asked if this will cost me more and they said no.. i will pay the same.. i said please make sure.. i cannot afford to pay more.. they assured me my debit order wont change.. one month later. .. my data went up to 50 gb and my debit order increased with R200.. i phoned vodacom and complained.. they put me through to vodacom rewards.. they escalated the query and went to listen to the recording.. they cane back and said that its there mistake.. and they said they can offer me a normal contract.. i said no.. i want the deal i had before they **** to me.. they came back and offered me a promotion of R120 for 35 gb and i accepted.. this change was made march 2023.. i have 5 or 6 contracts with them.. end of june 2023.. i received another call from vodacom rewards telling me again what a wonderful client i am.. they said that they saw that i dont use my nihht owl data of 5 gb and they will change my night owl data to daytime data.. once again.. they ****.. one week later i find out that they cancelled my 35 gb promotion and changed it to 5 gb.. i called them and soent 2 hours on the phone with a lady that told me she can offer me 50 gb for the normal price.. i refused.. i said that i have a contract with them till 2025 for the promotion of R120 for 35 gb.. she said she can escalate it but that can take up to a week.. i said to her thay i already paid for my data and i want my data.. she said she cannot help me.. i said how am i supposed to have data to work over the weekend? I paid for this data on a 2 year contract which they just randomly cancelled and changed without my appproval? She said she cannot help me.. i asked to speak to her supervisor.. she said she cannot put me through to him.. she said i need to speak to vodacom rewards . Vodacom rewards admitted they didnt load my data.. but she said she cannot help me because those people dont work weekends.. which now leaves me without data.. and they refuse to assist with data.. what the hell vodacom? Does your business not have any integrity? How much more do you want to lie to your clients..i paid for data.. and you refuse to to provide what i paid for? When are you going to start to honour your cobtracts and your word? Why do you keep dealing *********ly? Where must i get data this weekend? Or is this another ********* eay of doing business so that you expect me to buy data over the weeknd? I already paid for my data which you dont want to provide.. to top it all.. you have made your data so expensive jow that you can hardlyspend an hour on youtube and 5 gbs are gone? What the hell is wrong with you? Your service is terrible and tou now ***** your clients data? If you make mistaje you need to make sure i have data..i paid for it.. start to get rid of your ********* employees.. none of the vodacom rewards calls are honest or ethical.. what is wrong with you? Stop lying to your clients and changing your contracts without pur approval.. i need my data urgently which i paid for and you refuse to assist.. what the hell?????
