The Lies and pathetic excused from Vodacom and the customer service is beyond shocking

The Lies and pathetic excused from Vodacom and the customer service is beyond shocking…..waiting 3 days for assistance with regards to an early upgrade…..the person that was suppose to help me now doesn’t exist and I am now told we can’t be helped with an early upgrade…….Well Vodacom luckily for me you record phone calls OR DO YOU really??? I have requested these recordings be pulled and I am just getting excuse after excuse, BUT NO RECORDINGS.. On 7/12 I contacted Vodacom with regards to an upgrade...…. round about 12:56 from nr ***, I was transferred to the sales or Upgrade department. The person I spoke to told me we were due for an upgrade end of Jan only, but he can assist me with an early upgrade, he then took me through the whole early upgrade list the amount we will be paying extra as we still have a few months left on our current phones, he introduced me to the covid relieve fund Vodacom offers and also worked that into the quote he gave me, he was so eager just wanted to know when he can send our new phones….at the end I asked him to phone me back @ 14:00 I need to speak to my husband….. he advised me his lunch is at 2 so he will phone me back just after 2 he then phoned me back at 14:23 on my cell phone *** from this number *** the caller Id says Vodacomchristopher, and again told me something I had to confirm with my husband, he would have called me back at 15:00 to finalise everything and send us our new phones……. He never phoned me I got a call the next morning a few times from a *** nr but as soon as I pick up they put down this happened a few times….. I phoned back a few times and was told they can’t help me as the contract is on my the sales guy contacted my husband while on the line with me to get consent from my husband to go ahead with assisting me with our upgrades, wich he then got, as I am the one always handling that (like we always do Vodacom phones him and get authorisation) they just flat out refused to help me, all I wanted is the name of the guy whom assisted me earlier that day...….I then contacted Vodacom and same thing just don't want to help me at all. I have been sending messages to them for the last 3 days they just tell me they can't assist with an early upgrade so this means someone is lying from Vodacom the guy whom wanted to help me with the upgrade or the persons whom told me we can’t do an early upgrade.....so I told them to go and pull all the recordings between me and this Mistry guy that now don't exist.....all I am getting from them is we will be in touch I phoned on Tuesday 8/12 and spoke to Wendy Dlamini in the retentions department whom promised me they will pull the recordings and she will call me back the same day with feedback that was 8/12…..it is now 11/12 @ 8:35 I am still waiting for her to phone me with the recordings……This make me wonder is there even recordings or not……. On Sosial media they also only telling me after this whole long explanation of my issue, sorry you can only upgrade in January……..I will than again explain the situation and again they will reply sorry this number can only upgrade in January 100 messages were sent between me and Vodacom on Sosial media they are just not assisting me at all…..Well I don’t care I want those telephonic recordings so that you can assist me with the upgrade as I was promised. at 11:36 Yesterday 10/12 husband received a call from Vodacom Nr *** a woman called him, and he gave them permission again to speak to me as I am the one handling our upgrades, she advises him they will contact me right away it is now a day later and still nothing she would have called me right after speaking to my husband at 11:36 I have dialled the number 3 times and there is no answer it just rings and then go to voicemail…… I will now again request the telephonic recordings that happened between the sales/upgrade person and me on 7/12/20 @ 12:56 and 14:23