CT
Chadwin T

1 reviews | Active since Dec 2009

05 Mar 2018, 10:09

The leading network of technical issues under delivering on promises!

I logged a call back online for vodacom to call me back last week as I had a query with respect to the airtime allocation on both my contract. The airtime allocation seemed to be less and I needed an explanation, to date no call received. I also have a problems with their app whenever I login to my account it requires me to login multiple times with no progress, this seems to now have been resolved. another issue i have is that i attempted to change the primary number online & the site is constantly experiencing technical issue. This is frustrating.

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2018, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team