TM
Thulani M

1 reviews | Active since Aug 2012

16 Jul 2025, 10:11

The Issue on March 25th, I relocated and requested Vodacom to transfer my fiber services. Unfortunately, I've been without internet for five months due to issues with the fiber connection. Despite numerous follow-ups, the response has been consistent: "Th

Poor Service experienced with Vodacom Fiber team. I'm writing to express my extreme disappointment with the service I've received from Vodacom's fiber team after relocating to a new area. As a loyal Vodacom client with four numbers on contract, I've always been satisfied with their services until this incident.

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2025, 12:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team