The incompetence of Vodacom continues! This is what has materialised since the review written on 19th August 2021.

Acc No: 9NM097908

With regards to the aforesaid said matter concerning Vodacom, and contact received from a Vodacom consultant named Dean on 23rd & 24th August 2021, whom assured me that this matter had been resolved, is once again not only nothing more than absolute nonsense, the same further confirms the absolute incompetence and serious systemic failures at Vodacom.

While the matter of continuous monetary demands from Vodacom via SMS was noted as a concern during conversations on the aforesaid dates, I was informed on 24th August 2021, that this matter would be addressed and resolved with Vodacom’s legal department. This clearly has not been the case.

Since the 26th August 2021, I have received numerous phone calls from attorneys demanding payment of an amount that is completely fictitious, as recorded within existing documentation on the matter.

For the record, should the aforesaid issue not be resolved without any further delay, and I subsequently receive notification of a ‘negative credit listing’ by Vodacom, I will not hesitate to litigate with costs for compensation.

I now await confirmation in writing that this matter has been resolved and the said refund processed as stated in conversation of 24th August 2021.