The incompetence is unimaginable

<p>I have called in at least 5 times to follow up on a mistake one of your consultants has made. I have now laid two formal complaints and still no one from Vodacom has had the common decency to follow up and get back to me.</p> <p> </p> <p>I have been pushed from pillar to post, I have had to explain my case time and time again. Oupa, Madelaine, Bernard are some of the names I remember off the top of my head. Sadly, if I had known just how much I would have been messed around I would have written down everyone's names.</p> <p> </p> <p>Vodacom, I have Oupa on a call admitting his error and promising me a positive outcome, that was almost a month ago, I have had to make additional calls since that time... and still no outcome.</p> <p> </p> <p>You now have my number, I would like you to go and have a look at your records, have a look at how many times I have called and who I have spoken to, better yet, pull the calls and use them as 'what not to do when dealing with a customer'. <br /><br />This experience has turned me from a completely reasonable person to a disgruntled customer.<br /><br />I would like this to be sorted out immediately, please.</p> <p> </p> <p>Regards,<br />Kate Norris-Jones</p>