The incompetence is astounding

I am truly horrified by the incompetence of the Vodacom team.

In April 2022 I opened up a contract. The salesperson didn't even bother to put in my correct details. Made up his own email address and didn't give me the details of the contract.

As it is a 24 month contract, I made sure to contact Vodacom in March 2024, to ensure the contract is cancelled and that I'm not debited for the 25th month as our phones would be fully paid up. And I didn't wish to upgrade at that stage.

As the salesperson put incorrect email and didn't give me the name of the contract, I had to go into a Vodacom store with my ID just to find out the name of the contract and the email the salesperson had used. I called multiple times to ensure all is in order and I was advised that it was successfully cancelled and my last debit would come off at the end of April which it did so I believed that all is in order. For the duration of my contract, I was ALWAYS charged more than the R550 which was the contract deal I signed up for but for some reason I was billed more than that every single month!

Now fast forward to Sunday. I found devices I was happy with and wanted to open up a new contract with Vodacom only to find out, to my HORROR, that I have been marked as PRE-LEGAL!!! I can only imagine this is an administrative error due to utter incompetence because I had a debit order with Vodacom and every single payment came off for those 24 months so there is no possible way that I owe a cent, and even if I did, wouldn't I have been debited as usual?? Or contacted with a statement of account at the very least? I made sure to update my email address with them so there is absolutely no reason why they couldn't have contacted me if there was any dispute.

These kinds of errors cause so much distress and affects a person's credit profile so it is quite scary that they can so easily make these kinds of mistakes.

I am diligent with all my accounts and payments and ensure that they are paid on time and also cancelled on time, so this is beyond ridiculous to have this over my head now.

I finally found out that I owe them R390 although they cannot tell me what this amount is for and why I was never ever contacted about it. I immediately paid this amount but I'm beyond disappointed in Vodacom as I would have been handed over with no knowledge of this amount due. No statements received. It's like none of these people are trained and don't know what they are doing.