The incompetence continues

<p>Singularly shocking standards of customer service strike once again. After cancelling my contract in disgust after receiving abominable service at Vodacom Pinelands in-store, I am still receiving invoices and amounts are still going off my bank account. When I phoned customer service, I was told that the contract had NOT been cancelled as per my in-store request on the 24th of August 2016. </p> <p> </p> <p>This manager, whose name I am loathe to bring up as the mere mention of it gives me hives, has made numerous errors and is still at large wreaking havoc with fed-up Vodacom customers.</p> <p> </p> <p>I have requested that my number be changed to prepaid and my contract cancelled telephonically - and lo and behold, following a truncated conversation with a Vodacom agent, I am informed via sms that my bank account will be credited with R67.29 - as opposed to the money owed to me for September, which amounts to R354. </p> <p> </p> <p>How could it be possible that this kind of incompetence should be allowed to continue? At this rate, the only solution is for me to lay a complaint with the Consumer Protection Act Commission.What am I supposed to do now? Wait around whilst Vodacom renders me services I don't want and takes money I don't want to spend on them?</p>