QS
Quinton S

1 reviews | Active since Nov 2016

24 Nov 2016, 11:13

The impossible task of Vodacom online upgrades

<p>I could write a 400 page book on the struggle over two weeks to get a upgrade done via Vodacom, vodacom has the phone, and excuse after excuse after excuse. Absolutely pathetic . I even got told to cancel the upgrade and redo it . Also got told no upgrade was done by one consultant, that then went to say there is no stock, but the phone in the warehouse.????</p> <p> </p> <p>Telkom and MTN has better deals than the package i want to get but cause i have been with Vodacom i wanted to do upgrade but two weeks of pathetic useless excuses is not worth it.</p> <p> </p> <p>Last excuse as of the 24 November 2016 is that RAM the courier.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 12:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team