MT
Mvula T

1 reviews | Active since Jan 2021

18 Jan 2021, 09:45

The impossible contract to get out of.

The impossible contract to get out of.I signed a 2 year contract with vodacom in 2018 it was suppose to end in July 2020.I called every month after July to cancel the contract but they still wont stop debiting.I have spoken with many consultants about this and they all kept lying to me saying the contaract has been cancelled.I spoke to Nompilo,Trevon and Elvina and the rudest of them all Sandra,She even hung up on me,when have you ever heard of a call centre consultant hanging up a phone on you?And on top of that I found out that Im on arrears,how? because I have pleading for this contract to be cancelled for months now.

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Replies (1)
Vodacom
Vodacom's reply18 Jan 2021, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team