The impact of Vodacom during the state of disaster and a pandemic

Vodacom has the best coverage and network no doubt but their customer service and loyalty is really disappointing and disgusting. Vodacom doesn't even deserve 1 star. They refused to reinstate my services because I could not pay the full amount due to my business not being operational during the pandemic and rioting across Kwa Zulu Natal. I am angry that I cannot use my cellphone to contact any loved ones or emergency service in the event of a life threatening situation neither can I use my cellphone to make the money and pay towards my account. I do not have a business now due to Vodacom and I will not be able to update my payments on the account. The manager herself was the rudest of all the staff members I spoke to and didn't help me in any way. Her name is Zanele