The Grove Vodacom

The upgrade it self was great. I did my contract with Anita. She was very friendly and helpfull.

The contract i took out was for a phone plus smart watch. She had the phone in stock but not the watch. They did have the watch in black, but not the titanium that i wanted. So she told me that it wasn't a problem. That they can order and it wil be here in 3-5 business days. Wich wasn't a problem at all.

Now 2 weeks later. I have received 0 phone calls or messages regarding my watch. I have phoned them countless times asking have they received it yet. But the response is always " the watch was ordered". They cannot give me a answer on when i can get it or at what stage my parcel is at.

I spoke to customer care today and told them the situation. The guy was amazing. And told me he will fast track my watch. Now he is still bussy talking to the warehouse to see what we can do. But the fact that the vodacom shop was so useless and manipulative. Just makes my blood boil.

To anyone ever ordering something from vodacom. If they can't give you your item in your hands that day. Do not proceed with the contract. You wil either be lucky. Or you will wait forever with zero assistance from your vodacom shop. Honestly the worst experiences i have every received from a company