VH
Veronica H

1 reviews | Active since Dec 2011

06 Jul 2023, 19:23

The grass is not greener when it comes to Vodacom

The most incompetant company with the most inexperienced people working there. Been with Vodacom fibre for about 3 months. Twice i have been "accidently" deleted from the system. Loss of income due to the fact that i sit days without internet. No one in the call centre can actually help you. They just open a ticket. Everyone you speak to has a different story or excuse. They loose your information. I would not recommend anyone to make use of their services. Sorry excuse for a company and even sorrier excuse of call centre assistants.

0
Replies (1)
Vodacom
Vodacom's reply07 Jul 2023, 08:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team