The future is exciting - Im still waiting

I'm still waiting for a call from the Vodacom CEO I'm still waiting for a call from Thato that is working as a liaison in the CEO office I'm still waiting for my money to be paid back I'm still waiting for feedback on the emails send to the CEO and Thato

im still waiting for an apology letter for - the agent that was so rude, for long hold i had to endure, for the agent speaking all over me, for the agent lying to me, for the incorrect information given, for the empty promises, for the frustration caused

I'm still waiting for the organization to write-off all my business with them because every time I'm calling this organization another complaint is added, don't want to call them and get more frustrated as the manager said on Saturday what Thato promised me (CEO liaison) was not policy and she know refunds doesn't take 3-4 working days but rather 7 working days and this was right after she told her agent Precious to tell me 7 - 14 working days