The future is exciting ????- Are you ready ?

I recently wanted to cancel one of my contract lines because of financial constraints and affordability - and so called/pressed the cancellations option and was waiting for at least 6 mins before the line cutt off. I did this on three occasions with the same outcome. I understood and can appreciate the current covid 19 effects on bussiness' and staff on duty. Recently i pressed the upgrades option and lo and behold my call was answered in about 1 min. When i queried about cancelling one of my lines i was transfered to " retentions" - where i was convinced to not cancel but downgrade in order to keep my 20 years history with vodacom and get great value as a long standing customer. Ofcourse i was interested. Ordered my new package at a great discount. That was in March 2020 i still have not received this adjustment- in June i followed the same procedure cause i am still paying more than what i can afford and was told it can not be explained and must order all over again. - Which i did through retensions , received my confirmation of order sms about three weeks ago. Last week when i followed up on delivery the Pod came back as delivered - delivered in Bloemfontein ,signed by a person with a similar name but with a different id no. I am in Jhb. This then also questions the purpose of having your id and proof of residence before the courier will hand you the parcel???? I am still waiting for a call back to update me?