MM
Mary M

1 reviews | Active since Jul 2015

21 Aug 2021, 15:45

The Future is Exciting

THE FUTURE IS EXCITING – so says the recent Vodacom slogan.! For whom is it exciting I ask, certainly not for poor Joe Bloggs trying to spend his “millions” of hard-earned cash on airtime attempting to connect with the forever elusive spirit of the air, or venting his frustrations in sending useless, nameless e mails, only to find an answer lying in his inbox on the following morning telling him that “we tried to call you last night on 082………..but the call always went through to voicemail. Ognnnnhno it didn’t, even if I ran with the speed of a cheetah, nobody could answer that call. It appears to me that long ago in the mists of time when old man Vodacom laid down his rules on customer behaviour, he thought of a good one. “ My people he called” I am going to win a Nobel prize or whatever, because I have invented this cell phone which is now the 8th wonder of the world , you take it with you wherever you go, and the people gasped with astonishment and delight . “Lord” they said you are truly the first man among us, the future is exciting. Wait, cried the old man form Vodacom, this is the irony of my invention. You will each be given on of my magical inventions BUT you will never be able to answer any of the calls!

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Replies (3)
Vodacom
Vodacom's reply22 Aug 2021, 11:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply25 Aug 2021, 11:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that you were assisted,

Apologies for any inconvenience caused. Regards Consumer Website Team

Best regards,

MM
Mary M's update31 Aug 2021, 12:07
Reviewer Update
Hi Vodacom, Thanks for the email & the phone call, wonderful, I did better than most but why did your customers have to undergo all this? I sincerely hope that you "have identified area of improvement" and taken action. My problem has been resolved - has yours?