The Frustration called Vodacom

I received a call from Vodacom about 2 weeks ago informing me that I have an amount of R302,50 outstanding and that this is the balance of the contract that I ended in February 2018.

I did not cancel my contract, I gave Vodacom notice that I will not be continuing with my contract once it runs out at the end of March 2018. I was not informed of any balance of contract owed, so receiving this news months later, in it self, was already frustrating.

It was not a situation I wished to escalate at that stage, as I was told it could affect my credit record. Therefor I contacted the legal department and requested a balance of contract to be sent through to me.

Six calls and a detailed email later, still no response from Vodacom. Each phone call had the same process: first the operator advises that they requested an email to be sent through to me (which after the first 3 attempts of being unsuccessful, it was quite evident that something was not working), when I request further assistance the operator in legal advises that customer care can assist me, customer care advises that accounts can assist me and accounts transfers me back to legal.

This is the incompetence of Vodacom staff, no one seems to have any knowledge on what is going on or is just unwilling to assist.

Taking all the above into consideration, this amount will most likely become bad credit in my name and Vodacom will be unable to assist.