BT
Barend T

1 reviews | Active since Jan 2013

24 Jul 2017, 15:56

The Foxtrot Uniform Charlie Kilo effect

<p>Sadly, Supervisors at the call centre, doesn't seem to pay any attention to what your problem is, until you raise your voice and include some French... Guess it takes that much for them to realise you are a very unhappy costumer... Vodacom, your service is pathetic, and your unwillingness to assist a client with a problem caused by a consultant in your Vodashop, is both sad and shocking.</p> <p> </p> <p>Nothing more to say, than I really hope I don't have to deal with any form of your costumer care ever again!!</p>

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Replies (2)
Vodacom
Vodacom's reply25 Jul 2017, 06:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jul 2017, 08:36
Official

Dear Barend,

I do apologise for the bad service received and any inconvenience caused.

I've responded to you via email.

Regards,

UW