The forgotten Vodacom client... "sorry sir you dont exisit on my system"

I have been with Vodacom for many years. I have threatened to leave them many times but now is the time. This business is borderline ***********.

I still have unresolved issues with Vodacom dating back years and no doubt they will do to this review what they have done to my others ie lets connect privately and we will resolve your issue. The problem is they never do.

My most recent issues is regarding an upgrade, something you would think they would be interested in. I Pre Ordered the S20+ on their site, selected the upgrade option etc etc. At the end I get a message saying someone will be in touch No one has been so I call the dreaded call center with 2 systems. I speak to a nce lady who informs me that they have no record of me on the system she can acess, but she can only access the new system and will need to get someone to call me back who has access to the old system. What a bunch on nonsense! The funny thing is today they debited my account so they clearly do have a record of of me somewhere :-)

Needless to say I haven't received a call, In fact I have never go a call back from Vodacom when they say they will call back, even from management. Terrible service.

I have sworn to leave them many times, but come May I will be moving to MTN.

If you are a Vodacom customer service agent and you are reading this please don't ask me to discuss this off line. Lets discuss it here rather, I would love the world to see your level of service in all its "glory"