The fibre contract, remember?

Hi Vodacom Team,

It's been two months since I signed up for a fibre contract: one month for the router to arrive, another month waiting on activation — which, despite several follow-up calls, still hasn't happened.

Credit where it's due, your sales process is impressively efficient. Sign-up took all of 10 minutes. Everything since has unfortunately not kept pace. The last agent I spoke to in particular seemed like he could use a strong coffee — the call was friendly enough, but I came away no closer to a working connection.

Could someone please look into this and let me know when I can actually expect to be online?

Thanks,