gR
grant R

1 reviews | Active since May 2016

02 Dec 2016, 15:38

the fact that you cannot get accurate usage data is dishonest

<p>Vodacom is a high tech company that could easily provide users with a dashboard showing their cellphone, data, SMS etc usage at the click of a button. SO why don't they do it? I firmly believe that that fail to provide this info because they would have great difficulty defending data usage charges. WHy can I not at any time see a realistic and accurate opening balance with current usage and a closing balance, daily hourly or monthly?</p>

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Replies (1)
Vodacom
Vodacom's reply03 Dec 2016, 08:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team