ST
Shaun T

1 reviews | Active since Jun 2016

13 Jun 2016, 13:36

THE EXTRA MILE!!

<p>I was told by a family friend to get this noted on here. I am really quick to complain about terrible service and feel I should also be quick to help to reward good service.</p> <p>recently I had an upgrade due and was longing for the new Apple iPhone 5SE. After calling the Vodacom Online i was told the device was discontinued and couldnt be assisted. However 2 days later i decided to try again and was greeted by an astonishingly lovely lady named Mehroonisa. She also advised of the discontinued handset, however offered to help me find it!!!! Barely an hour later this angel called me back to say she had found one device at my local store, not too far away, and they were waiting for me to come collect. She had apparently called 12 stores in my city while searching!!! Thank you Vodacom Online and thank you Mehroonisa!!</p>

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2016, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jun 2016, 07:44
Official

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team