LL
Lehlohonolo L
1 reviews | Active since Oct 2021
29 Oct 2021, 12:26
The Endless billing loop from Vodacom
In March 2021 I signed up for a Vodacom Fibre, and in April 2021 I logged a cancellation request. I was advised by their agent that would not be billed for May 2021. However, I was billed R1,049.00 not only for May but for June, and July.
The contract was finally cancelled in August 2021. However, in October 2021 I was again debited R1,267.85 claimed to have been accrued by my ISP. I contacted my ISP and they disputed the claim by Vodacom and I was advised they never provided my banking to Vodacom.
I will encourage anyone who wishes to sign up for a Fibre to the Home contract with Vodacom to think a million times before proceeding.
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Replies (2)
Vodacom's replyOfficial
29 Oct 2021, 13:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2021, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Nov 2021, 07:16 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits. Kindly note that a refund was requested and will reflect in your bank account within 7 – 14 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits. Kindly note that a refund was requested and will reflect in your bank account within 7 – 14 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Nov 2021, 07:16
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits. Kindly note that a refund was requested and will reflect in your bank account within 7 – 14 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits. Kindly note that a refund was requested and will reflect in your bank account within 7 – 14 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,