MT
MrT T
1 reviews | Active since Apr 2010
26 Sept 2024, 20:38
The Dysfunction that is Vodacom
In the beginning of the month, I requested a number change on my Vodacom contract. Vodacom changed the number but calls couldn't come through. I contacted Vodacom and they said the issue would be solved in 24-hours. Guess what? It wasn't!
Over three weeks later, the new number still wouldn't receive any phone calls. I wrote a complaint on HelloPeter. After a week of waiting, Mali from Vodacom phoned me. He then solved the problem on that same day, yesterday! But guess what, today the new number is not working again! It's now reverted back to the old number. I can't receive calls on my new number anymore, business calls don't come through anymore. The new number is on business cards and people are unable to get hold of me, AGAIN. What on earth is this, Vodacom?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Sept 2024, 08:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2024, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Oct 2024, 16:13 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2024, 16:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** via email. Regards, Consumer Website Team
Best regards,
MT
MrT T's updateReviewer Update
04 Oct 2024, 18:50No, that's a lie. You didn't make an earnest effort.
You called me only once while I was busy with a customer.... last week Friday and you never called again...
One lousy call, you call that an effort? Why didn't you call again after an hour? The next day? Three days later?
Who kept you from calling again? Why on earth didn't you leave a callback number IF YOU REALLY CARED? Like, seriously!
And you never sent me an email. That's another lie.
You called me only once while I was busy with a customer.... last week Friday and you never called again...
One lousy call, you call that an effort? Why didn't you call again after an hour? The next day? Three days later?
Who kept you from calling again? Why on earth didn't you leave a callback number IF YOU REALLY CARED? Like, seriously!
And you never sent me an email. That's another lie.
MT
MrT T's update04 Oct 2024, 18:50
Reviewer Update
No, that's a lie. You didn't make an earnest effort.
You called me only once while I was busy with a customer.... last week Friday and you never called again...
One lousy call, you call that an effort? Why didn't you call again after an hour? The next day? Three days later?
Who kept you from calling again? Why on earth didn't you leave a callback number IF YOU REALLY CARED? Like, seriously!
And you never sent me an email. That's another lie.
You called me only once while I was busy with a customer.... last week Friday and you never called again...
One lousy call, you call that an effort? Why didn't you call again after an hour? The next day? Three days later?
Who kept you from calling again? Why on earth didn't you leave a callback number IF YOU REALLY CARED? Like, seriously!
And you never sent me an email. That's another lie.
Vodacom's replyOfficial
15 Oct 2024, 12:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** to you via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2024, 12:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** to you via email. Regards, Consumer Website Team
Best regards,