The dreaded NEW SYSTEM

My phone was ****** on 26/11/15 and trying to get it sorted has been futile. It took five hours and several phone calls to get an ITC number which meant that I couldn't open a case on Friday. Vodacom has moved me to their \new system"which Cellsure isn't privy to so my insurance has been cancelled despite me still paying for it and phoning Cellsure last week to confirm that I still am insured. Today I phoned to cancel my contract and the cancellation call centre wasn't available due to technical difficulties. I called back and spoke to the senior cancellations supervisor who said that he would generate a cancellation quote for me. Two and a half hours later it still wasn't done so I had to call back again and managed to speak to Jason in cancellations who not only apologised and attempted to keep me with vodacom but managed to generate the cancellation fee quote in ten minutes"