JJ
Jolene J
1 reviews | Active since Mar 2023
28 Mar 2023, 17:01
The divorce that would never end
I cancelled my contract following all the correct channels (phone and email) and after 4 months I’m still being debited. Called last month again and was also given an email address to get a refund to only be debited again this month. Vodacom you are the most useless service provider!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Mar 2023, 07:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2023, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JJ
Jolene J's updateReviewer Update
29 Mar 2023, 14:08Thanks - but then why am I still being billed?
JJ
Jolene J's update29 Mar 2023, 14:08
Reviewer Update
Thanks - but then why am I still being billed?
JJ
Jolene J's updateReviewer Update
29 Mar 2023, 14:08And will I be getting a credit for all other months since I cancelled in October/November?
JJ
Jolene J's update29 Mar 2023, 14:08
Reviewer Update
And will I be getting a credit for all other months since I cancelled in October/November?