CK
Catharina K

1 reviews | Active since Aug 2015

30 Jul 2018, 11:52

The Disgusting Vodacom saga continues without any resolution

The disgusting Vodacom saga continues. Despite Vodacom taking my money without my knowledge or consent on an upgrade deal, they debit R2 800 from my account on the 25th and are unable to refund me to date. To add insult to injury, another amount of R 97.85 was debited off my account the very next day! Really Vodacom - this is beyond pathetic. It is actually *******.

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2018, 12:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team