The disgusting service at Vodacom

<p>On 08 Feb 2017, upgrade done on a contract, informed that stock is available and call will be received to confirm by close of business on 09/02. no call from vodacom, i called vodacom on the 10/02 and again was promised a call by close of business which still did not materialise. however after calling headoffice and upgrades i finally received a phone on the 17/02, 8 days later but a phone that does not work, Vodacom now send phone to customer that are useless in order to keep them quite.</p> <p>in calls with Vodacom to have the phone replaced but no one at Vodacom has the ***** to make a decission to have a phone that works delivered to me carry out a pick up at the same time so that me as a customer is happy. they will not allow you to speak to a manager as well. why the hell appoint people in posistion who cannot ensure that the customer is kept happy. </p> <p>my second post on Helopeter and still no call from Vodacom.</p>