The demise of Vodacom

Vodacom has probably turned into the biggest disaster. It was know as a good telecom company that provided good services. Now it is a farce.

I made the mistake of attempting to upgrade my 10 year plus old data contract. That resulted in my service as well as my twin sim cards being disconnected, and a simple answer, sorry it cannot be undone. We did send a sms and you did not respond. I did not realize that the people at Vodacom are so technology ******** that the do not realize that data cards are normally used in routers or tablets, and sms don't work in a router!

Trying to call them just do not work. You speak with a call center operator that has only knowledge of standard issues. It is impossible to speak to any senior person. They don't concern them with customer matters. When you don't come right and call to many time they simply BLOCK your phone. That must be the ultimate insult.

Writing to Vodacom ha exactly the same effect as writing to the man in the Moon.

Going to a Vodacom shop is as useless. There only response is that this is handled by head office and you must phone them Ha-ha from a blocked phone????

To think I have been a Vodacom customer from their very first test transmissions in the 1990, and now have to part ways is a bit sad. And all of this because you cannot get hold of a suitably qualified person to sort your very simple problem out.