The delight of getting great customer service

I reckon it's just fair to raise a compliment when I am also willing to complain..

So I opened a new contract end of last month and my data came late this month. A day later it was just gone along with some minutes that I had purchased. Called up Vodacom and the agent told me he hadn't seen this happen before. After a few chats he reimbursed me with some airtime to buy data. He also escalated the issue and informed me that they will get back to me before Friday. Thursday morning I got a message from Vodacom that they have loaded data on my contract. Nice! They did however imply that I had used up the data (there is no way, I did check my data monitoring utility), but that makes the service so much better. Ya okay they didn't know what was going on in the system but they were willing to extend a lot of leverage to help an upset customer.

In the age of automation we will be running in to issues that systems cause, it's inevitable. But great customer service and the willingness to please customers will set service providers apart. Well done Vodacom! And thank you very much. You have my vote.