The deepest pits of hell!

I have never experienced such horrible service. Ever! From the time I app**** for the contract online it has been a painful process. I had to follow up on my own contract application. I was not asked whether I'd like to port my number. I got the phone and a Sim and queried this and was told Ram would come collect the phone so I can start the process from scratch should I wish to port the number. I then found a work around by deciding to insure my prepaid sim. I then told the supervisor at the sales call center that I won't use the Sim and no one should collect the phone. Yesterday Ram shows up at my house wanting to collect the phone!!! This while I'm literally begging vodacom to insure my cellphone!!! I submitted all my docs on the 24th and it is the 31st and my phone is still not insured and therefore I can not use it outside my home! Hlawulani Makhubele sent me the most poorly worded email when following up: 'hi it has not been done but it will be. regards' (the punctuation and grammer is exactly the same in the email). I asked for an ETA on Tuesday and it's now Friday. Still zero response. I called the call center on the 30th and was assured that it will be processed and I'd get an email. It's the 31st and still nothing. I am currently holding on the line with Palesa matsaba and I've been holding for 10 mins to be told that I need to use the device but how can I use the device when I'm not home if it is uninsured! The nerve of it all is that I must call back to tell them I'm using the phone! When I asked to speak to a manager she said she can't transfer my calls. To top it off she then asks for my number after I've given it to her prior!!!!!!!!!!!!! Clearly vodacom feels it's doing its clients a favor. Never again