The decline of customer care

The decline of customer care at Vodacom: I have been a Vodacom customer since 1996, but the time has come to move on as customer care has reached new lows to a point where complaints 'get the finger' from the oh-so mighty corporation. They're always right and the customer always wrong. There was a time when Vodacom cared about customers, then later the only way to get action and attention was to e-mail the CEO, now, that also no longer works - he also seem to give customers the finger, but what still seems to work is putting up a banner!<br> Now, I am not going to do that, because it is effort and cost some money, so all I do is to change to another provider, and return them 'the finger'. If I am not a valued customer after 19 years, they are not worthy of my money either.<br> The story is too long to post sensibly here. Follow it on facebook \Name and Shame""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;538379;856930;27;2;0;0;0;0;2;NULL;NULL;NULL;15/06/12 9:19;15/06/12 7:27;lost baby cot;3W7MLH;;;We flew Air Mauritius from OR Tambo to Mauritius in 2015/04/18. When we landed our baby cot was nowhere to be found. We were sent from pillar to post until someone took down our details and assured us that we woudl be contacted during our stay and the cot would be delivered. We did not hear from them ata ll.<br> <br> On the day of our departure back home, Air Mauritius assured us that we must speak to the people at OR Tambo as they will be able to assist.<br> <br> When we landed we were sent from pillar to post. Ended up in store rooms at the other end of the airport - no one could help. Eventually we were taken to lost baggage where we were advised to fill out a claim form. We subsequently did and have sent it in with affidavids and the works. Have not heard a word since.<br> <br> Air Mauritius sent a service questionaire where we voiced our unhappiness in their survey. Have not heard from them till today.<br> <br> I would rate this as the worst service ever. How van you travel with an airline - they loose your baggage - and choose to ignore the issue in the hope that you will simply forget and move on. Rather fly SAA or even Kulula. This is totally unacceptable;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;575057;885559;19;2;0;0;0;0;2;NULL;NULL;NULL;15/06/12 9:32;15/06/12 7:36;Phone for quotation-very rude and unhelpful;;;;I phoned this company to try and get a quotation on a safety pool net. The lady that answered the phone were so rude and unhelpful. This being the first company to phone to get a quotation from.Shocked at the way people treat customers-especially a prospective new client.Unacceptable.With people answering the phone and treating enquiries in this manner,they will never have any business.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861552;885560;37;2;0;0;0;0;2;NULL;NULL;NULL;15/06/12 9:25;15/06/12 7:36;Lauren Fine, Noseweek Magazine.;7,81E+11;Lauren Fine;***;Lauren Fine should not be giving legal advice as she was named and shamed in Noseweek Magazine for ********* legal behavior. She has bought shame on the legal fraternity. She can't control her own life let alone tell others how to live theirs. If it is true that she could have had the story removed simply by asking her ex boyfriend to and failed to do so then she deserves everything she gets. She must stop pretending to be a victim as everyone is tired of hearing that. She is also a bully and tried to bully one of my friends into making a false statement about her ex boyfriend. She got her sidekick Clarissa to suggest to my friend that her business would suffer if she didn't do what she was told.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861557;753181;10;2;0;0;0;0;2;NULL;NULL;NULL;15/06/12 9:34;15/06/12 7:37;REFUSING TO PROCESS MY REFUND;Email: ***;Payfast;***;1.I had an existing credit on my account for R364 and I placed an order on 6 May order number:Order # ***.<br> 2.I realised that the router I had ordered was not correct so I cancelled it on the same day and asked for my credit to be made available again.<br> 3.The following day I ordered the correct router using the R364 credit and I topped up with R285 in cash Order # ***.<br> 4.Payfast allocated R214 of the R285 to the cancelled order.<br> 5.After a few weeks, takealot cancelled my second order due to non payment from me, and made my R364 credit available to me again.<br> 6. The R364 credit has been refunded by takealot<br> 7. I want a refund for the R214 paid in and takealot are referring me to Payfast and Payfast are referring me to takealot and I am running around in circles trying to get my money back.<br> 8. Bring back my money!!!!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861538;694870;6;2;0;0;0;0;2;NULL;NULL;NULL;15/06/12 9:35;15/06/12 7:38;Transunion ******** after Rehabilitation Order;7,81E+12;;***;I rehabilitated after sequestration last year in September from which all creditors received 75c to the Rand. I provided Transunion with the Rehabilitation Order. However Transunion is unwilling to update my credit score to an acceptable level. All loans that I have app**** for have been declined due to the low credit score. They have now made it financially IMPOSSIBLE for me to build any credit name. Can somebody please assist as I have lost all opportunities to own any property due to their ignorance.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;538379;885561;28;2;0;0;0;0;2;NULL;NULL;NULL;15/06/12 9:27;15/06/12 7:38;after R 8550 course no material supp****;TC20355;;;after having done a Premiere advanced private/bespoke 2-day on-site course for 8550.00 from 5 - 6 November 2014, the person presenting the course promised to supply the company with notes and material and to this day nothing has been forthcoming.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;664970;832453;29;2;0;0;0;0;2;NULL;NULL;NULL;15/06/12 9:35;15/06/12 7:38;Mistreated because of their pathetic service.;8,90E+12;Something Sweet;***;I need to open with POST OFFICE delivery is NOT door-to-door delivery.<br> <br> I signed up for the Something Sweet magazine. I received the first few packages, and then the postal strike happened. I email them a few times asking about delivery of my items to which they automatically responded with 'postal strike'. I received one delivery during this period via courier. However, after the strike, I still did not receive my items, but I did receive multiple 'Urgent Payment Notifications'. I again sent them emails asking about my packages, and also stating that I won't pay for goods not received.<br> <br> I phoned Something Sweet, asking them why this happened, and the guy informed me that they did send my items, but I never collected it from the post office, so it was returned to them (WHAT?). I canceled my account with them.<br> <br> After a few months the debt collector phoned me about my account not being 'settled'. I explained the situation, and stated that I am willing to pay the amount for the courier package I received, but not the remainder of the amount as I did not receive my goods. Two months later I got ANOTHER call from the debt collector demanding proof of payment...<br> <br> But still no goods...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;851032;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/06/12 9:23;15/06/12 7:40;Still being charged after complaining ;4,60E+11;Telkom;***;I complained on hello peter about being charged by Telkom for 2 full months after I cancelled my line rental with them to be cancelled from 1 April 2015. I received a ref number SM111051 from Luana Molapo on 15 May 2015 at 14:24 saying it will be sorted and I will receive a response soon. I have received no response from Telkom BUT STILL I RECEIVED YET ANOTHER BILL DUE 1 JULY 2015 for amount R89.26 and a charge R9.07 for late payment??. I do not understand how Telkom cannot understand the word \cancelled\"" my line from 1 april. I don't even know what this charge on this bill I received is for. It states on the bill \""contract forfeiture\"" but I cancelled my line with 1 full months notice and I even asked the customer service person is there a cancellation fee or similar and they said NO. I would like this sorted out IMMEDIATELY please. This is unacceptable. Not only did it take me 10 days for someone to pick up the phone in customer service when I cancelled my line "