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moira.williams moira.williams

1 reviews | Active since Jul 2016

13 Sept 2016, 15:30

The day is over, i still have not obtained a response from vodacom

<p>I have posted a complaint this morning, it appear that Vodacom has not shown any interest in resulting this matter.</p> <p>I still have not concluded my upgrade on my 060 962 number and my 072590 still has no airtime loaded since 1 September when the contract took effect.</p> <p>I need this matter to be resolved, this not ethical to put your clients in discomfort.</p> <p> </p> <p>Nothing stop me from posting a note daily, as this doesnt seem to bother Vodacom, their name is not worth much if they continue to carry on ignoring their customers</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply14 Sept 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team