The Data Theft Continues
On the evening of the 6th of October 2017 1GB Data was loaded into my account. Because I received it in the evening I did not use it much,but on the 7th of October (in the morning) I noticed that my internet was not working to I checked my Balance, only to see that all of my data was gone! This is not the first time I have experienced this with Vodacom,but they refuse to refund me!!!! 1GB data disappeared in a matter of hours with no notifications to say it was depleting.
I do not know what is happening because my background data is restricted and I have a mobile data usage limit that is set so I do not understand how this happens.
Vodacom, Pay back the data!!!
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Replies (2)
Vodacom's replyOfficial
10 Oct 2017, 11:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2017, 11:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Oct 2017, 10:33Dear Lelethu
Kindly be advised i tried making contact with you via telephone.
Kind Regards,
HS
Best regards,
Vodacom's reply12 Oct 2017, 10:33
Official
Dear Lelethu
Kindly be advised i tried making contact with you via telephone.
Kind Regards,
HS
Best regards,