Hellopeter
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1 reviews | Active since May 2017

08 Oct 2017, 04:31

The data buying situation

I'm so angry about what happened yesterday day I had bought airtime that I was going to buy data with and your system had problems instead of notifying us, you decide to bill us anyway I've lost 17 bucks in a matter of minutes and I still didn't get to finish my assignments and send important emails for the so called best 4G network you guys suck.

0
Replies (3)
Vodacom
Vodacom's reply08 Oct 2017, 12:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Oct 2017, 12:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Oct 2017, 09:45
Official

Dear Amaswazi,

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,