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DR
Donovan R

1 reviews | Active since Oct 2015

02 Sept 2017, 18:17

The customer service is a joke

I have experienced bad service from Vodacom for the last two years and been a vodacom customer since cellphones was introduced. Vodacom has a track record of all my calls and complaints with reference numbers which is just a joke as nobody comes back to you. I was even told by their Technicians to go to another network, but why after Vodacom has given bad service , have my payments for the service they not able to deliver. And not to mention the availability of Vodacom's Application for service etc .Never working for months , but they just dont care. I reported my airtime and data that disappeared, took my details and as usual no body bothered.

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Replies (5)
Vodacom
Vodacom's reply03 Sept 2017, 09:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

DR
Donovan R's update12 Sept 2017, 20:53
Reviewer Update
I was called by a consultant lasr week and was promised that somenody would call me , as usual , never happened. Like with my dropped calls and missing airtime - took my details - never called. Now my data disappears , called customer services waited 8:50min listening to the pre-recorded voice options and told a consultant will attend to you now . and it goes on and on and on ! Where has Vodacom gone !
DR
Donovan R's update04 Oct 2017, 23:35
Reviewer Update
...and once you put the phone down , nobody takes responsibility. So typical, NO SERVICE !
DR
Donovan R's update05 Oct 2017, 17:29
Reviewer Update
vodacom your whole business operation is joke ! I am paying for something I am not getting , service. The competency of your consultants is disgusting and not business orientated . They sound like broken records and just keep repeating themselves and haven't heard a word and undertakes that somebody will get back to you. NEVER happens. Take my money, can't provide the standard service promised and then ignore me. Close your doors if you can't deliver.
DR
Donovan R's update28 Oct 2017, 13:11
Reviewer Update
VODACOM HOW CAN I PAY FOR A SERVICE THAT YOU CAN'T DELIVER, ALL YOU EVER DO IS GIVE EXCUSES AND TAKE MY MONEY AND EXPECT ME TO BE SATISFIED WITH YOUR GUTTER SERVICE.