MM
Mpho M

1 reviews | Active since Mar 2017

28 Mar 2017, 10:55

the customer comes last with you

<p>I bought 1gig data bundle on the11/03/2017 then i received an sms saying my data is loaded ,then i started using the internet.Later i check my balance only to find 0 balance of data , i called vodacom to find out where is my data ,i'm told the system does not show that i bought data so i was using airtime ,so have to go to a vodacom store.i went on the 12/03/2017 they took a photo of the sms and lodged a complain.I went back on the 24/03/2017 because they said i will get a call but nothing.</p> <p>The store called vodacom because they had lodged a complain so they had to do another 1 with the technical side so still today i am still waiting for their call which seems like i will never receive so it seems they are saying it is my problem that they did not load my data.Just load back my airtime so that i can port to a better network.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team