1 reviews | Active since Mar 2017
the customer comes last with you
<p>I bought 1gig data bundle on the11/03/2017 then i received an sms saying my data is loaded ,then i started using the internet.Later i check my balance only to find 0 balance of data , i called vodacom to find out where is my data ,i'm told the system does not show that i bought data so i was using airtime ,so have to go to a vodacom store.i went on the 12/03/2017 they took a photo of the sms and lodged a complain.I went back on the 24/03/2017 because they said i will get a call but nothing.</p> <p>The store called vodacom because they had lodged a complain so they had to do another 1 with the technical side so still today i am still waiting for their call which seems like i will never receive so it seems they are saying it is my problem that they did not load my data.Just load back my airtime so that i can port to a better network.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
