the contract has been terminater, but still debit the money from our bank account

We had a meeting with your VB cancellation department on 25th October 2019 with a lady named Ayanda Nkosi and her manager, we got the conclusion that Vodacom will cancel the entire account of VB004661 and terminated the contract with BXC South Africa with immediate effect.

And Vodacom will not debit the amount from our FNB account again at the end of October 2019, as well as stop the debit order instruction from the bank.

However, Vodacom still debit R19,258.35 from our FNB account at the end of October 2019.

We have sent email to the following guy: ***, ***, ***, ***, ***, ***.

However, unfortunately never reply to what is going on??????

That is the best service from the best IT solution service provider Vodacom, just know how to collect money and never concern your client's request.