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Philile M

1 reviews | Active since Jul 2014

31 Oct 2015, 18:13

The contract ended 14 September 2015

I called vodacom on the 8th of August to give notice notifying them that I will not be renewing my contract. The agent offered me an option for a WIFI and I told her to call me back on the following Monday, when she called I told her, I do not want WIFI, I want the notice to be formalise. She told me to switch off my galaxy tab on the 30th of September so that Vodacom can migrate my number to prepaid. I switched off my phone. To my surprise-a deduction of R405 went through, thanks to fnb, I got the amount reversed, considering they never refunded me the last time I had wrongly paid on my old contract. All I want is for Vodacom to migrate this number to prepaid and to stop debiting my account for a contract that ended already. I want to keep my number...I hope you dont mess up, and cancel my line and give it to someone else like it happened on the old contract.

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2015, 18:47
Official
Hello phililem,

Thank you for taking the time to voice your concern about the level of service received.

A consultant will make contact with you in due course to assist with your query.

Kind regards
Mrs K
Vodacom Consumer Website Team