1 reviews | Active since Jul 2014
The contract ended 14 September 2015
I called vodacom on the 8th of August to give notice notifying them that I will not be renewing my contract. The agent offered me an option for a WIFI and I told her to call me back on the following Monday, when she called I told her, I do not want WIFI, I want the notice to be formalise. She told me to switch off my galaxy tab on the 30th of September so that Vodacom can migrate my number to prepaid. I switched off my phone. To my surprise-a deduction of R405 went through, thanks to fnb, I got the amount reversed, considering they never refunded me the last time I had wrongly paid on my old contract. All I want is for Vodacom to migrate this number to prepaid and to stop debiting my account for a contract that ended already. I want to keep my number...I hope you dont mess up, and cancel my line and give it to someone else like it happened on the old contract.
Thank you for taking the time to voice your concern about the level of service received.
A consultant will make contact with you in due course to assist with your query.
Kind regards
Mrs K
Vodacom Consumer Website Team
Thank you for taking the time to voice your concern about the level of service received.
A consultant will make contact with you in due course to assist with your query.
Kind regards
Mrs K
Vodacom Consumer Website Team
