RD
Raymond D

1 reviews | Active since Jan 2010

27 Oct 2017, 07:40

The company that never responds

THE COMPANY THAT NEVER RERSPONDS

Useless Company They do not respond My complaint 11/10/17 Overcharging Of Data Good day Marvin Timm This is absolute ******* I was not overseas in July or August , I spend a lot of money with Vodacom and have been a loyal customer for 20 odd years I do not like being ripped of for data ,Please get your facts right before stating things like me being overseas as an excuse for yourselfs . Please also check my current data usage as the breakdown you have attached is not mine I hope I have not been charged for someone else account I await your urgent response and correction of this matter immediately Attention Marvin Timm Please do not be ******** and ignore my emails a person contacted me offering me a new data deal ,I enquired about billing with regards to the emails sent to you and she confirmed there had been an error in charging me with regards to data and that it was noted on my account that this needs to be adjusted ,I have now received my statement showing no adjustment ,I will now make a full report on Hello Peter as your none response is not acceptable . Regards Raymond Donaldson

0
Replies (2)
Vodacom
Vodacom's reply27 Oct 2017, 08:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Oct 2017, 11:08
Official

Good day

As per our telephonic communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

MK