CS
Calvin S

1 reviews | Active since Aug 2018

24 Feb 2021, 14:53

The Company is a serious joke when it comes to after sales service.

This will most likely not make a difference to their service as I am sure they will not be fazed, but recently lost my number when I was called by vodacom that my account would be switched from contract to prepaid and I agreed, I then enquired about it and was told I owed them monies after I received invoices every month stating I owed them 0.00 on my account, when I called there collections/accounts department, I was spoken to in a rude manner, they informed me that they sent SMS's, which I did not and insisted that I did. The Company is a serious joke when it comes to after sales service. I still cannot get my number back and have probably lost some business due to that.

0
Replies (1)
Vodacom
Vodacom's reply25 Feb 2021, 07:27
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team