CS
Calvin S
1 reviews | Active since Aug 2018
24 Feb 2021, 14:53
The Company is a serious joke when it comes to after sales service.
This will most likely not make a difference to their service as I am sure they will not be fazed, but recently lost my number when I was called by vodacom that my account would be switched from contract to prepaid and I agreed, I then enquired about it and was told I owed them monies after I received invoices every month stating I owed them 0.00 on my account, when I called there collections/accounts department, I was spoken to in a rude manner, they informed me that they sent SMS's, which I did not and insisted that I did. The Company is a serious joke when it comes to after sales service. I still cannot get my number back and have probably lost some business due to that.
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Replies (1)Vodacom's replyOfficial
25 Feb 2021, 07:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Feb 2021, 07:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
