The combination {VoDaCom & VumaTel} is dysfunctional

The combination {VoDaCom & VumaTel} is dysfunctional. They just cannot get stuff done - they make a mess of whatever they try. VoDaCom is in a downward spiral.

In November 2020, I requested VoDaCom to transfer our Fibre Internet service to a new address in Potchefstroom. After the "mother of all efforts" a VumaTel technician arrived 3 years later -- in November 2023 -- to do the installation. It did not work. Name: Mr Lovemore. After another campaign of many, many phone calls and emails, a team of 6 VumaTel technicians arrived on 12 January 2024 to "sort out the problem". They stayed 20 minutes and then left. Nothing was fixed and we still have ZERO Fibre Internet after 3 years. My friend Sabelo, you are 100% correct -- the {VuMaTel, VoDaCom} combination fails at whatever they try. Rich ZA citizens can afford Musk's expensive satellite service - and in so doing bypass the local clowns who fail at whatever they try - but poorer folk have no such choice. We have to turn to the ZA clown companies to install vital communication services and the ZA clown companies always choose to stumble and fail.

UnResolved Service requests, i.e failures by VoDaCom / VumaTel: I approached VoDaCom with a renewed campaign of Fibre installation requests starting in July 2023 and the VuMaTel Installation team finally arrived in November 2023. Every person at VoDaCom that I spoke to from July 2023 to January 2024 was utterly confused by woefully incorrect data on their error-filled database/system. VoDaCom said, for example, that there is NO FIBRE in our neighbourhood - complete nonsense. I had to go out and take photographs of the Fibre installations at our neighbours and it took me several months to convince VoDaCom that out residential area indeed has Fibre lines. VoDaCom = ClueLess. Systems are broken and are falling further apart every day. GiGo = {Garbage In ==> Garbage Out} i.e. if your database is filled with complete nonsense and disinformation, the company's response will be to stutter and stumble and fail and be confused and just mess up whatever they do.

Service ticket October 2023: failure. Botched installation. Botched activation. Service ticket 6 Dec 2023: SR23********88 - zero progress. Botched. Failed. Botched installation. Botched activation. Service ticket 13 January 2024: SR24********80 - let us see...

What happened to competent staff and competent service?

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