AI
Aliyah I
1 reviews | Active since Oct 2021
06 Oct 2021, 21:11
The colour red is a warning for DANGER, Vodacom, nothing but ******.
I had fibre installed with vodacom on the 22 July 2021. They have never provided me with Internet. All devices state connected with no Internet. When I ask assistance they rude, unhelpful and Apparently no manager works there. They debiting my account, yet don't provide me with any Internet. I asked to be cancel and they are not releasing me for a new supplier to install me. I don't understand how they can be such bullies.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Oct 2021, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Oct 2021, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AI
Aliyah I's updateReviewer Update
15 Oct 2021, 16:53Today truly marks an even more disappointing day knowing that Vodacom is still allowed to rob people the way they do. So after wanting my fibre cancelled for forever - vodacom has been deducting money without providing me with internet since July, I requested that they cancel my line. They have now said that not only do they think it is appropriate to deduct money without giving me the service of which the contract was for, but they will charge me for the cancellation as well. The service is appalling and I am absolutely blown away by their audacity. I honestly hope that consumer rights take this company down.
AI
Aliyah I's update15 Oct 2021, 16:53
Reviewer Update
Today truly marks an even more disappointing day knowing that Vodacom is still allowed to rob people the way they do. So after wanting my fibre cancelled for forever - vodacom has been deducting money without providing me with internet since July, I requested that they cancel my line. They have now said that not only do they think it is appropriate to deduct money without giving me the service of which the contract was for, but they will charge me for the cancellation as well. The service is appalling and I am absolutely blown away by their audacity. I honestly hope that consumer rights take this company down.
AI
Aliyah I's updateReviewer Update
20 Oct 2021, 08:36It is sad that you reply in private - are you ashamed that you still have not resolved anything! As I once again try and free myself from the corporation's grip, they struggle to understand a basic request, all I am saying is
1. I had a fibre line installed in July which never ever supp**** me internet.
2. I want a refund for the months deductions for the fibre line.
3. I want to cancel every contract I have with you even if some are early termination.
4. So with the credit note that you have provided me with give a recon statement that includes the amount I will have to cover to cancel.
5. When I call asking this, the call centre agent states that the cancellation requests has not been activated and it always seems like the agents blames another department.
6. How can there be so many vodacom stores in South Africa and non of them can actually assist cause I seem to be getting nowhere with the main vodacom entity.
These corporations that think they can bully people like this is beyond me. Release me from your dreadful clutches and let me by on my way. Your service is by far the worst I have ever dealt with.
1. I had a fibre line installed in July which never ever supp**** me internet.
2. I want a refund for the months deductions for the fibre line.
3. I want to cancel every contract I have with you even if some are early termination.
4. So with the credit note that you have provided me with give a recon statement that includes the amount I will have to cover to cancel.
5. When I call asking this, the call centre agent states that the cancellation requests has not been activated and it always seems like the agents blames another department.
6. How can there be so many vodacom stores in South Africa and non of them can actually assist cause I seem to be getting nowhere with the main vodacom entity.
These corporations that think they can bully people like this is beyond me. Release me from your dreadful clutches and let me by on my way. Your service is by far the worst I have ever dealt with.
AI
Aliyah I's update20 Oct 2021, 08:36
Reviewer Update
It is sad that you reply in private - are you ashamed that you still have not resolved anything! As I once again try and free myself from the corporation's grip, they struggle to understand a basic request, all I am saying is
1. I had a fibre line installed in July which never ever supp**** me internet.
2. I want a refund for the months deductions for the fibre line.
3. I want to cancel every contract I have with you even if some are early termination.
4. So with the credit note that you have provided me with give a recon statement that includes the amount I will have to cover to cancel.
5. When I call asking this, the call centre agent states that the cancellation requests has not been activated and it always seems like the agents blames another department.
6. How can there be so many vodacom stores in South Africa and non of them can actually assist cause I seem to be getting nowhere with the main vodacom entity.
These corporations that think they can bully people like this is beyond me. Release me from your dreadful clutches and let me by on my way. Your service is by far the worst I have ever dealt with.
1. I had a fibre line installed in July which never ever supp**** me internet.
2. I want a refund for the months deductions for the fibre line.
3. I want to cancel every contract I have with you even if some are early termination.
4. So with the credit note that you have provided me with give a recon statement that includes the amount I will have to cover to cancel.
5. When I call asking this, the call centre agent states that the cancellation requests has not been activated and it always seems like the agents blames another department.
6. How can there be so many vodacom stores in South Africa and non of them can actually assist cause I seem to be getting nowhere with the main vodacom entity.
These corporations that think they can bully people like this is beyond me. Release me from your dreadful clutches and let me by on my way. Your service is by far the worst I have ever dealt with.
AI
Aliyah I's updateReviewer Update
01 Nov 2021, 09:17Can you believe that Vodacom has still not honoured the cancellation request. Now they claiming I must be on another month because they only processing it now. Please just cancel all my accounts with you IMMEDIATELY
AI
Aliyah I's update01 Nov 2021, 09:17
Reviewer Update
Can you believe that Vodacom has still not honoured the cancellation request. Now they claiming I must be on another month because they only processing it now. Please just cancel all my accounts with you IMMEDIATELY