The clients problem! - NO SERVICE

<p>I was contacted by a direct marketer obo vodacom offering me a contract which inclded both data and airtime. I made it clear that I woudl only be interested in the deal if they could port my number and not otherwise. I ws assured this woudl be done, This is 8 months down the line. Despite spending 30mins to an hour in store almost once a week, numerous service requests loaded and PAYING for this contract that I am unable to use my number has still not been ported. I have not used the contract at all and have paid over R1200.00 towards it. When I told them to cancel the contract as apparently all the service requests they have loaded is being closed with no action, I was told I will have to pay a penalty!!! Laughable right??? They break contract and I must pay a penalty. In order for a contarct to exist there must be a meeting of the minds, clearly the contract is null and void under these circumstances as my number has still not been ported! </p>