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clairerowlett C

1 reviews | Active since Oct 2016

20 Oct 2016, 10:50

The case of the missing DATA - we are all bored of this now!

<p>Vodacom: on 18.10.2016 at 14:50, I purchased a recurring monthly data bundle of 2G. At 15:00 on the same day, I noticed that the data had not yet been allocated to my phone, I checked this on the APP - which is also completely useless and doesn't work half the time. I then phoned 082111 - the call centre agent advised me that it was pending on her side, and within 24 hours, it would become active. Fast forward 36 hours - still no data on my phone. So today, at 10:10am, I called 082111 again, only to be told it has been allocated and that it has been depleted. This could not be further from the truth, as I sat at home last night, with no data on my phone, unable to WA. Please also bear on mind that I am in an office all day with wi-fi, so even if this data was allocated to me, there is NO WAY I could have gone through 2 G in 24 hours. I want this resolved immediately as I AM NOT PAYING FOR THE DATA THAT YOU HAVE SUPPOSEDLY GIVEN ME. YOUR CALL CENTRE AGENTS ARE SO SCRIPTED THEY DO NOT KNOW HOW TO ASSIST. I WILL TAKE MY BUSINESS ELSEWHERE IF THIS IS NOT RESOLVED.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2016, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team