"The call centre is a F%&^$ joke!!!" Does not even begin to cover it

<p>I have a data topup contract with vodacom because contractual customers receive preferential rates. I ran out of data and wanted to topup today but now all of a sudden I am expected to pay R130 more for the same 5GB i always topup with?! I Phoned 111 to get clarity on the matter.. Firstly it sounds like everyone is working in an open air fleamarket because it is impossible to hear what they are saying.. Secondly, no on listens to my question and just keeps repeating the same %*$# that has nothing to do with my question.. I eventually ended up at "Solutions" and spoke to a very Obnoxious lady that also did not listen to what I was saying. When I asked to speak to a manager, she rep**** that there is no one higher.. I find this unbelievable because for one, a manager would not be working in the call centre and two, if this is the quality of management in Vodacom, I cannot see the company going anywhere but down. She eventually just hung up on me before i could get her details. I need someone to explain to me why in one month my data rate for topup on a contract has increased by R130??? It does not make sence... Why do I have a contact??</p>