THE BROKEN BOT
Vodacom, you moved your support services to a bot, which does not understand my request and is unable to help. What do you want me to do now to get your attention so that my issue can be resolved?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2025, 08:17Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2025, 08:17
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Oct 2025, 10:09Dear Johan,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. Your address has been updated successfully.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. Your address has been updated successfully.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2025, 10:09
Official
Dear Johan,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. Your address has been updated successfully.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. Your address has been updated successfully.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,