The biggest negative rating possible please

I wish I could give a negative 5 star rating...

Here is my story: I placed an order for fibre connection.

Getting the order placed went well and on Wednesday, 4 March 2020 the team came and install the fibre connection and the modem. We were told that all will be working within 48 hours. All that was left to do was to connect the fibre cable to the Vodacom infrastructure.

That was on 4 March 2020 at 14:00.

Today is 23 March 2020, it is now 19 days since the installation, and still nothing is working.

I have phoned the call center almost every day, I asked to speak to a manager. I am told he/she will call me back… Needless to say, they never call back.

I have NO HOPE anymore that this will ever be connected. When I complained here on Hellopeter I at least got a response. Twice actually. But as you may guess, no resolution yet, and no feedback from the actual people who must resolve this.

So, on Friday evening I had a call from a lady from Vodacom. She promised that this morning (Monday, 23 March 2020) she will sort this out.

Needless to say, it is still not resolved. And again, nobody contacted me today to explain anything.

It seems I can just as well forget to ever get this working.

My advice to all and sunder: Stay VERY far away from Vodacom Fibre, very, very far away!

Interesting that Vodacom does not care about the negative publicity they are getting from such bad service. I am linked to an organization that have just over 138 000 members, I do write articles for their on-line magazine. Guess what will be my next topic?