THE BIGGEST **** IN HISTORY!!!

A new Sales Order was created on 20 Dec 2023. (SO ***) A New Router was received and after 100's calls we finally have our internet fiber restored. The monthly payment for the line is R750 which we paid every month till date. (I've attached the Account Statement) When our fibre connection was suspended on 8 March 2024 we contacted Vodacom and were told that the fiber contract was cancelled on 20 Jan 2024. This was obviously a surprise because we cannot recall cancelling a fibre contract which we just entered into a month ago from 20 Jan 2024. Then we were told that we had to pay a balance of over R9 000 to reinstate the service. HOW CAN A 50/50MB LINE AMOUNT TO R9000 OVER A MONTH????? This is definitely a major ERROR from Vodacom and their billing department, and we require urgent intervention to reinstate our line please. We still don't have internet at our home and are expected to pay full amount the end of March. As I understand this, is that the balance of contract has been moved to the start of the contract, therefore moved the fiber account into a status of arrears. ??? This will reflect bad on my credit record and not because I did not pay my account but because vodacom has decided to do this !!